ILM Level 3 (City & Guilds) in Management of Volunteers (Online)

(5 customer reviews)


Why sign up to this programme?

Individuals who understand their strengths and leadership style are much more effective in managing volunteers and maximising the impact of this vital resource.

Volunteer managers with coaching, leadership and mentoring skills are able to bring out the best in themselves and the volunteers they support.

Who is this for?

  • Individuals with responsibility for the recruitment, training and management of volunteers.
  • Individuals who want to understand what it takes to fully support volunteers and get the best from them.

For future dates and how to register please visit our Course Calendar


Key Learning Outcomes:

  • Encourage the development of volunteers, staff and peers.
  • Know how to provide appropriate and effective support to volunteers, staff and peers.
  • Evaluate other’s activities and achievements.
  • Be able to provide constructive feedback, develop effective communication skills and become a highly skilled mentor.


MTQ+ (Mental Toughness) and ILM72 (Integrated Leadership Measure) psychometric measures and 1-1 coaching & Mentoring.

  • Build knowledge & awareness of your leadership & mentoring skills through the completion of MTQ48 and ILM72 assessments.
  • Develop a personal action plan through self – reflection and 1-1 mentoring support.

For future dates and how to register please visit our Course Calendar

If you are an organisation contact us directly to organise dates that work for you and your team.

Note: Pay via PayPal; you can pay with your credit/debit card if you don’t have a PayPal account.

5 reviews for ILM Level 3 (City & Guilds) in Management of Volunteers (Online)

  1. Claire Hughes

    Well delivered, informative course. Jo was excellent at delivering the course content while empowering the participants to reach their own conclusions and to reflect on how best to manage their individual volunteering projects. The course provided lots of valuable, practical tips about managing volunteers and management styles. the course allows each individual to adapt their learning to fit in with the needs of their service. Excellent course, would recommend

  2. Jayne Penney

    Excellent course, thoroughly enjoyable. Well delivered and valuable to anyone working with volunteers x

  3. Helen Mulhern

    I really enjoyed this course. It was well structured with sessions occurring every other week, except for session 3 which was rescheduled due to illness but that wasn’t an issue for me. Jo did a fantastic job at leading the course, she delivered the content in a friendly and professional manner. She always ensured that everyone had chance to share thoughts and reflections and demonstrated excellent empathetic listening. The material was delivered at a good pace, it didn’t feel rushed nor did it feel too slow. The four hour sessions did feel a little bit too long for me personally, I found it hard to concentrate for that amount of time over zoom so I would suggest perhaps making the courses shorter in time but adding another session to deliver all the content. The 121 coaching session and the mental toughness questionnaire was really helpful. I would recommend this course to anyone who manages or works closely with volunteers.

  4. Lisa

    I did the Volunteering Management course as part of my job role. The course helped me understand volunteer management and gave me focus for best practices going forward. Jo, the tutor, was excellent and delivered the course at a good pace. I’d definitely recommend this course to others working with volunteers.

  5. Peta

    Interesting course on Volunteer Management which also focused on Mental Health and wellbeing which the Canal and River Trust would like to deliver to all using blue/green spaces along our 2000 mile Canal network.
    I took this course to help develop my current role. I also found it really useful to hear from other people in similar roles or who are already in roles which I aspire to have.
    Jo was really helpful especially when I couldn’t attend one of the sessions.

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